Charge recognition
Saw “Transaciona” on your card or bank statement?
If you found a charge related to the operations served by Transaciona and want to understand where it came from, use this channel. Our team can guide you in identifying the transaction and handling your request, based on the information available.
The charge may appear as:
- CP
- FF
- TR*CP
- TR*FF
- PAG*CP
- PAG*FF
- PICPAY*CP
- TRANSACIONA*CP
- TRANSACIONA*FF
If you do not recognize the charge, contact us before disputing it with your bank. We reply within 5 business days.